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Legal Terms That Protect Your Account

Your access to Habazie depends on your local law and eligible regions — we're upfront about that. These terms set out what you agree to when you open an account, how we handle your data, and the conditions that keep your wallet and account…

Account AgreementData ProtectionbKash & Nagad UseWallet SecurityBangladesh Access
Habazie Legal Terms That Protect Your Account
SECURITY AND DATA HANDLING

What We Do to Keep Your Account Safe

Account security at Habazie runs through several layers. Your login is protected by OTP verification tied to your registered mobile number — the same number you use for bKash or Nagad — so any login attempt from an unrecognised device triggers an immediate verification step. We do not store your bKash PIN or Nagad credentials; those stay inside your wallet provider's system. Session data is encrypted in transit, and we apply standard access controls to limit who inside the platform can view your account records.

OTP Login Verification

Every new device login requires a one-time PIN sent to your registered mobile number. This blocks unauthorised access even if your password is compromised.

Payment Data Separation

We never store bKash, Nagad, or Rocket credentials. Wallet authentication happens directly with the provider — we only receive the transaction confirmation.

Data Request Rights

You can ask us at any time what personal data we hold on your account, request a correction, or ask for your account to be closed and your data cleared within the retention window.

Encrypted Account Records

Your account history, wallet transactions, and session logs are encrypted at rest. Access is limited to authorised support staff handling your specific query.

REACH US DIRECTLY

How to Contact Us on Legal Matters

If you have a question about these terms, want to know what data we hold, or need to flag a payment dispute involving bKash, Nagad, or Rocket, our support team handles those requests directly. Response times vary, but legal and account-security queries are prioritised in the queue. Players in Dhaka and across Bangladesh can reach us through the channels below.

Live Chat Support Open the chat icon from your account dashboard. Available during active service hours — the quickest path for urgent account or payment queries.
Email for Legal Requests Send your data request, policy question, or formal dispute to our support email. Include your account ID and the payment method involved for faster handling.
Account Help Centre The Help Centre covers common legal questions — account closure, data requests, wallet verification steps, and what to do if a transaction does not appear.

Common Legal Questions About Your Account

These are the questions we get most often about how our legal terms apply to accounts, payments, and data in Bangladesh. If yours isn't here, contact support directly.

Yes. Your eligibility to access and use Habazie depends on your local law and the regions where our services are available. We recommend you check the rules that apply in your area before opening an account.

We hold your registration details, login history, session data, and a record of all wallet transactions including bKash, Nagad, and Rocket payments. You can request a full summary through account support.

Send a deletion request to our support email with your account ID. We will process it within our standard retention window and confirm once the account data has been cleared.

Every bKash and Nagad transaction is logged with a timestamp and matched to your account ID. Report the discrepancy via live chat or email within 48 hours and include the transaction reference from your wallet app.

Yes. The full legal terms are available on the site before you complete registration. We recommend reading them alongside the terms set by your wallet provider — bKash, Nagad, or Rocket — since both apply.

We notify you through your registered account before any material change takes effect. You can also check this page directly — the current version is always the one published here.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.