Reference

Your Agreement With Habazie Starts Here

These terms set out what you can expect from us and what we ask of you when you open an account and use our platform.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms subject to change

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What These Terms Actually Cover

Habazie Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you're agreeing to a set of rules that cover how your wallet works, how deposits and withdrawals are processed, and what happens if something goes wrong. Your bKash, Nagad, or Rocket wallet is tied to your account — deposits

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must come from a wallet registered in your own name, and withdrawals go back to that same wallet. We do this to keep your funds secure and to make sure every transaction has a clear owner. Your account is personal. Sharing login details, running multiple accounts,
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or using someone else's payment method breaks these terms and may result in your account being suspended. If you think there's been unauthorised access to your account, contact support right away through live chat or our listed support channel. These terms also cover how we handle
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disputes. If a transaction via Nagad or Rocket shows a mismatch, we'll check the payment record on our end and follow up within a reasonable period. We can update these terms at any time — the version on this page is always the current one, and
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continuing to use the platform after a change means you've accepted it. Availability of the platform depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

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How to Reach Us About These Terms

If something in these terms isn't clear, or you need to raise a dispute about a transaction, wallet issue, or account action, our support team is the right starting point. Reach us through the channels below — bring your account ID and the relevant payment reference when you do, because it speeds up the review considerably.

Live Chat Open the chat window from your account dashboard. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction ID ready before starting.

Email Support Send your query to our support address listed in your account settings. Responses cover terms questions, account access issues, and withdrawal holds.

Account Help Centre The help section inside your account covers common terms questions — payment name matching, account limits, and how to update your registered wallet number.

HOW WE PROTECT YOUR ACCOUNT

Security, Data and Your Account Rights

We hold your account data to run the platform and process your transactions — nothing more. Your payment details, including the bKash or Nagad number linked to your account, are stored with encryption and are never shared with third parties outside of the payment processing required to complete your withdrawal or deposit. You can request a copy of the data we hold on you, or ask us to close your account, by contacting support with your registered account details.

Encrypted Storage

Your account credentials and linked wallet numbers are stored using standard encryption. We do not log full payment credentials after a transaction completes.

One Account Rule

Each person may hold one active account. Duplicate accounts are closed and any pending withdrawals are reviewed before release to the original account holder.

Data Request Rights

You can ask us what data we hold on your account. Submit a request through live chat or email and we'll respond within a reasonable period as permitted by applicable rules.

Terms Update Notice

When we update these terms, the change date appears at the top of this page. Continued platform use after a revision counts as acceptance of the updated version.

Common Questions About These Terms

These are the questions we get most often about how the terms work in practice — specifically around account access, payments, and your rights as a user on the platform.

No. Deposits and withdrawals must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account breaks the name-matching rule and may result in your transaction being held for review.

The current version of the terms is always on this page. By continuing to use the platform after any update, you're treated as having accepted the change. Check this page periodically if you want to stay current.

Contact support via live chat with your account ID and the Rocket transaction reference. Our team checks the payment record on our end and follows up once the review is complete.

Access depends on your local law and the eligible regions we serve. If you can reach the platform and complete registration, these terms govern your use. We do not make eligibility claims beyond that.

We can suspend or close an account that breaches these terms — for example, duplicate accounts or mismatched payment details. We'll notify you through your registered contact where possible and review any pending balance.

Send a data request through live chat or the support email listed in your account settings. Include your registered account ID so we can locate your records and respond within an appropriate timeframe.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Your Agreement With Habazie Starts Here

How to Reach Us About These Terms

Security, Data and Your Account Rights

Common Questions About These Terms

01 Can I use a family member's bKash account to deposit?

02 What happens if I forget to read a terms update before logging in?

03 How do I dispute a withdrawal that hasn't arrived in my Rocket wallet?

04 Is this platform available to everyone in Bangladesh?

05 Can Habazie close my account without notice?

06 How do I request the personal data Habazie holds on me?

Terms & Conditions

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